Refund policy

Life Essentials Refillery – Refund & Return Policy

We’re committed to offering high-quality, sustainable products that you can feel good about. That said, we understand that sometimes expectations and experiences don’t always align perfectly. Here’s how we handle returns, refunds, and subscription changes:

🚫 Perishable Items

Due to health and safety reasons, all perishable items (including preorder and subscription) are final sale and cannot be returned. This includes raw milk, yogurt, fresh food, and other temperature-sensitive or spoilable goods. All preorder purchases are final. We work with small farms and delivery dates and times are not guaranteed and delays can be expected. We will not refund an order based on farm delays. 

💬 Not What You Expected?

If you purchased a product that doesn’t meet your expectations, please reach out to us directly. We’ll gladly review your concern on a case-by-case basis and work to make things right whenever possible.

🔁 Subscription Changes

If you need to make changes to your subscription and cannot do so from your customer portal, please contact us directly so we can assist.

All subscription revision requests must be submitted in writing and received within 3 days of the charge. Requests must be sent either:

We’re here to support you with flexibility and fairness—and we truly appreciate your support of low-waste, local shopping. 💚